Privacy Policy
Bernadette Casey Solutions Limited, Company Registration Number 814552, ("we", "our", "us") is committed to protecting your privacy and handling personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the Data Protection Acts 1988–2018, and other applicable data protection legislation.
This Privacy Policy explains how we collect, use, store, protect and process personal data when you visit our website, contact us, engage with our services, or otherwise interact with us.
1. DATA CONTROLLER
Bernadette Casey Solutions Limited is the Data Controller responsible for the processing of personal data described in this Privacy Policy.
Contact Details:
Bernadette Casey Solutions Limited
Email: hello@bernadettecaseysolutions.com
Website: www.bernadettecaseysolutions.com
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
2. INFORMATION WE COLLECT
We may collect and process the following personal data:
Information You Provide Directly
• Name
• Email address
• Telephone number
• Organisation name
• Job title
• Information submitted through website enquiry forms
• Information provided when requesting services
Administrative Information
Where services are provided, we may collect information necessary for:
• Scheduling appointments
• Managing contracts and service agreements
• Delivering services
• Managing invoices and payments
Website Information
We may collect limited technical information regarding your use of our website, including:
• IP address
• Browser type
• Device information
• Website activity and usage statistics
This information is used to improve website functionality, performance and security.
Important Notice
Please do not submit confidential case information, safeguarding concerns, health information, or other special category personal data through the website contact form.
If you wish to discuss a sensitive matter, please contact us directly so that appropriate secure communication arrangements can be established.
Should special category personal data be received inadvertently, it will be processed only where a lawful basis exists and in accordance with applicable legal, professional and ethical obligations.
1. HOW WE USE YOUR INFORMATION
We process personal data only where necessary and for legitimate business purposes, including:
• Responding to enquiries;
• Providing consultancy services;
• Delivering training programmes;
• Providing coaching and professional supervision;
• Managing contracts and service agreements;
• Maintaining business records;
• Managing invoicing and payments;
• Complying with legal, regulatory, professional and safeguarding obligations; and
• Improving website functionality and user experience.
We do not sell personal data.
We do not use personal data for automated decision-making or profiling.
2. LEGAL BASIS FOR PROCESSING
Under GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide services requested by you or your organisation.
Legitimate Interests
Where processing is necessary for:
• Responding to enquiries;
• Managing our business operations;
• Maintaining business records;
• Improving services; and
• Ensuring website security.
We carefully balance our legitimate interests against your rights and freedoms.
Legal Obligation
Where processing is necessary to comply with legal, regulatory, taxation, safeguarding or professional obligations.
Consent
Where consent is required, such as for mailing lists or marketing communications.
You may withdraw consent at any time.
3. CONFIDENTIALITY AND PROFESSIONAL PRACTICE
Information shared in the context of consultancy, coaching, supervision or training services is treated confidentially.
Information may only be disclosed where:
• Required by law;
• Necessary to protect an individual from serious harm;
• Necessary to fulfil safeguarding obligations;
• Required by professional or regulatory standards; or
• Explicit consent has been provided.
Unless specifically agreed in advance, meetings, supervision sessions and coaching sessions are not recorded.
4. THIRD-PARTY SERVICE PROVIDERS
We may use carefully selected third-party service providers to support our business operations.
These may include providers of:
• Website hosting services;
• Email services;
• Cloud storage and document management;
• Scheduling systems;
• Accounting and invoicing software; and
• Website analytics services.
Third-party providers process personal data only on our instructions and are required to implement appropriate security measures.
We do not share personal data with third parties for marketing purposes.
5. INTERNATIONAL DATA TRANSFERS
Some service providers may process or store information outside the European Economic Area (EEA).
Where international transfers occur, we ensure appropriate safeguards are in place, including:
• European Commission Adequacy Decisions;
• Standard Contractual Clauses (SCCs); or
• Other lawful transfer mechanisms recognised under GDPR.
6. DATA SECURITY
We implement appropriate technical and organisational measures to protect personal data from:
• Unauthorised access;
• Loss;
• Misuse;
• Alteration;
• Disclosure; or
• Destruction.
Measures may include secure systems, password protection, controlled access, encryption where appropriate and secure storage arrangements.
7. DATA RETENTION
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, contractual and professional obligations.
Typical retention periods include:
• Website enquiries – up to 12 months;
• Client administration records – duration of engagement plus applicable retention period;
• Financial and taxation records – minimum 6 years;
• Training attendance records – as required for service delivery and governance purposes.
Data is securely deleted or anonymised when no longer required.
8. YOUR RIGHTS
Under GDPR, you have the right to:
• Access your personal data;
• Request correction of inaccurate personal data;
• Request erasure of personal data where applicable;
• Restrict processing;
• Object to processing;
• Withdraw consent;
• Request data portability; and
• Lodge a complaint with the Data Protection Commission.
Requests may be submitted using the contact details provided above.
9. COOKIES
Our website may use cookies and similar technologies to support website functionality and improve user experience.
Cookies may be used to:
• Ensure website functionality;
• Analyse website performance;
• Understand visitor interactions with the website;
• Improve website usability; and
• Enhance website security.
Where required by law, consent will be obtained before non-essential cookies are activated.
You can manage cookie preferences through your browser settings or any cookie management tools provided on the website. You may also change or withdraw your cookie preferences at any time through the cookie settings available on this website.
10. CONTACT US
If you have any questions regarding this Privacy Policy or how your personal data is processed, please contact:
Bernadette Casey Solutions Limited
Email: hello@bernadettecaseysolutions.com
Website: www.bernadettecaseysolutions.com
11. RIGHT TO COMPLAIN
If you are dissatisfied with how your personal data is processed, you have the right to make a complaint to:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland.
Telephone: +353 (0)57 868 4800
Email: info@dataprotection.ie
Website: www.dataprotection.ie
12. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy will be reviewed periodically and updated where necessary to reflect changes in legal requirements, business practices or services. Any updates will be published on our website.
Last Updated: June 2026.